Refund & Return Policy
Refund & Return Policy
Last Updated: [09/23/26]
At Tour Life Forever we want you to be satisfied with your purchase. If there is an issue with your order, please review the policy below and contact us at support@tourlifeforever.com.
Returns
We accept eligible return requests made within 30 days of delivery.
To be eligible for a return, your item must generally:
- Be unused, unworn, and in substantially the same condition in which it was received;
- Include original packaging, tags, manuals, accessories, and other included materials where applicable; and
- Include proof of purchase or the applicable order number.
Before returning an item, please contact us at support@tourlifeforever.com. Returns sent without prior authorization may not be accepted.
Because we work with multiple suppliers and fulfillment partners, do not return an item to the address shown on the shipping package unless we specifically instruct you to do so. The appropriate return address may differ depending on the product and fulfillment location. Please contact us first.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products;
- Gift cards;
- Downloadable or digital products;
- Perishable products;
- Personal-care, hygiene, or health-related products that have been opened or used;
- Products marked as final sale; and
- Products that cannot be returned for health, safety, or sanitary reasons once opened.
Please contact us before purchasing if you have questions about whether a particular item is returnable.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If your product arrives damaged, defective, or materially different from what you ordered, contact support@tourlifeforever.com as soon as reasonably possible and preferably within 7 days of delivery.
Please include:
- Your order number;
- A description of the problem; and
- Clear photographs or video showing the product, packaging, and damage or defect where appropriate.
After reviewing your claim, we may offer a replacement, refund, or another appropriate resolution.
Return Shipping
Unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the refund results from an error on our part.
We recommend using a trackable shipping method for returns. We are not responsible for return shipments that are lost before reaching the designated return location.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times vary depending on your bank, credit-card company, payment provider, and location.
Please allow approximately 5–10 business days after a refund is issued for the transaction to appear on your account, although your financial institution may require additional time.
Order Cancellations
We attempt to process orders quickly. If you need to cancel or modify an order, contact us immediately at support@tourlifeforever.com.
We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.
If an order has already shipped, the applicable return procedures will generally apply.
Lost or Missing Packages
If tracking shows that your package has not arrived within the expected delivery period, please contact us at support@tourlifeforever.com.
We will work with the applicable supplier and/or shipping carrier to investigate the shipment.
If an order cannot be delivered, we will provide a remedy consistent with applicable law, which may include replacement or refund.
Contact Us
Questions regarding returns or refunds may be sent to:
Tour Life Forever
Email: support@tourlifeforever.com