requently Asked Questions

Welcome to Tour Life Forever. We want your shopping experience to be simple from the moment you place your order until it arrives at your door. Below you'll find answers to some of our most frequently asked questions.

What is Tour Life Forever?

Tour Life Forever is a travel and lifestyle brand focused on making every journey more comfortable, convenient, and enjoyable. We offer a curated collection of travel essentials, accessories, wellness products, and exclusive Tour Life Forever apparel.

Visit us at tourlifeforever.com.

Where do you ship?

We currently ship to eligible addresses throughout the United States and Canada. Shipping availability for individual products may vary and will be reflected during checkout.

How long does shipping take?

Orders are generally processed within 1–3 business days.

After processing, estimated delivery times are approximately:

• United States: 5–15 business days

• Canada: 7–20 business days

Delivery times are estimates and can vary based on your location, carrier, product availability, customs processing, holidays, weather, and other circumstances outside our control.

How can I track my order?

Once tracking information becomes available, you'll generally receive a shipping confirmation email containing your tracking details.

Please allow a few business days after receiving your shipping confirmation for tracking information to update.

If you're having trouble locating your order, contact us at support@tourlifeforever.com.

Why did I receive only part of my order?

Don't worry—your remaining items may still be on the way.

We work with multiple fulfillment partners, so products within the same order may occasionally ship from different locations. This means you may receive your order in multiple packages and on different days.

When available, separate tracking information will be provided for each shipment.

Where are your products shipped from?

Our products may be fulfilled from different locations depending on the product, availability, and destination.

We work with third-party suppliers and fulfillment partners, which allows us to offer a broader selection of products. As a result, the fulfillment location may vary between orders.

Can I change or cancel my order?

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please email support@tourlifeforever.com as soon as possible and include your order number.

We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or fulfillment.

What is your return policy?

Eligible products may generally be returned within 30 days of delivery, provided they meet the requirements of our Refund & Return Policy.

Items should generally be unused, unworn, and returned with their original packaging, tags, accessories, and other included materials where applicable.

Certain products—including personalized items, final-sale merchandise, opened personal-care or hygiene products, and other products with health or sanitary restrictions—may not be eligible for return.

Please review our Refund & Return Policy for complete details.

How do I start a return?

Before sending anything back, contact us at support@tourlifeforever.com with your order number and reason for the return.

We'll provide instructions for your eligible return.

Please do not automatically return your product to the address shown on the original shipping package. Return locations may vary depending on the product and fulfillment partner.

Do I have to pay for return shipping?

For standard returns, customers are generally responsible for return shipping costs unless otherwise stated.

If you received an incorrect, damaged, or defective product, please contact us so we can review the issue and provide an appropriate resolution.

What should I do if my product arrives damaged or defective?

Please contact support@tourlifeforever.com as soon as reasonably possible, preferably within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photos or video showing the product, packaging, and damage or defect where appropriate.

After reviewing your claim, we may provide a replacement, refund, or another appropriate resolution.

What if I received the wrong product?

If you received a product that is materially different from what you ordered, please contact support@tourlifeforever.com with your order number and photos of the item you received.

Our customer support team will review the issue and work with you toward an appropriate resolution.

When will I receive my refund?

Once an approved return has been received and inspected, we'll notify you regarding your refund.

Approved refunds are generally returned to your original payment method.

Please allow approximately 5–10 business days after the refund is issued for it to appear on your account. Processing times may vary depending on your bank, credit-card company, or payment provider.

What happens if my package is lost?

If your tracking information shows an unusual delay or you believe your package may have been lost, contact us at support@tourlifeforever.com.

We'll work with the applicable shipping carrier and fulfillment partner to investigate the shipment and determine an appropriate resolution.

What happens if I entered the wrong shipping address?

Please contact support@tourlifeforever.com immediately if you notice an error in your shipping information.

If your order has not entered fulfillment, we may be able to update the address. Once an order has been processed or shipped, however, we cannot guarantee that an address can be changed.

Please double-check your shipping information before completing checkout.

Will I have to pay customs fees or import taxes?

International shipments, including certain orders shipped to Canada, may be subject to customs duties, import taxes, brokerage charges, or other fees depending on the destination and circumstances of the shipment.

Where these charges are not collected during checkout, customers may be responsible for applicable fees imposed by local authorities or carriers.

Are my payment details secure?

Our store is powered by Shopify, and payments are processed through the payment methods available through our checkout.

Tour Life Forever does not directly store complete credit-card information when that information is handled by our payment processors.

For additional information about how personal information is handled, please review our Privacy Policy.

How can I contact Tour Life Forever?

We're happy to help with questions about your order, products, returns, or shopping experience.

Customer Support: support@tourlifeforever.com
Website: tourlifeforever.com

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.

Where can I find your store policies?

Our current Shipping Policy, Refund & Return Policy, Privacy Policy, and Terms of Service are available on tourlifeforever.com.

We encourage customers to review the applicable policies before placing an order.

Tour Life Forever
Life's a journey, go far.